SHIPPING & DELIVERY
We are proud to offer INTERNATIONAL FREE SHIPPING services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Please note that there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-25 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-35 Business days |
Central & South America |
15-40 Business days |
Asia |
10-20 Business days |
Africa |
15-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Le ghette (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leghette.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The stuff looks thin but is actually good quality. And it is really warm!! I wear it almost every day. But It could be that my skin is dry because I cannot even wear jeans sometimes or maybe the size is a little tight but the fabric is a little irritating on my skin (not in a bad way but It’s always a relief to get it off.
Leggings received 27 days in N. Novgorod. They look great, giving confidence that in the winter the knees will not freeze. Wife is happy, children are jumping. Thank you to the store. I recommend the product.
Looks really good, like the picture. Also seems to be very warm because of that inside. Haven't tried them on yet, once I do there will be additional feedback. So far it looks perfect for Winter and colder Autumn days.
The order came in two weeks. Many thanks to the store. I liked the goods. Quality is good. But it stretches worse than I hoped. I have a size of 52 (Russian). Legs full. 5 x L pulled some like. I hope during the socks will stretch. I recommend the product, but the seller should consult
Very soft and souple legging !! Fast delivery to Belgium !! 5 Stars !!
Such a great item! Shipping is so fast! Took 9days to arrive. Great material and very comfortable. Bought two. I love it! Recommend!
Everything is fine! the size approached, dense, warm. the seams are neat.
I have 54-56 size. They sat well. Warm, pleasant to the body, with a heel.